We always pay greater attention to your safety and comfort. Regarding cleanliness and hygiene, we follow the highest standards. This includes:

• Frequent Sanitisation: High-touch areas including door handles and common areas are regularly disinfected.
• Room Cleanliness: All guestrooms have been appropriately cleaned using hospital-grade disinfectants.
• Contactless Services: Contactless check-in/check-out and in-room dining to minimise contact.

We realise that, from time to time, it may be necessary to make changes and recommend you reference our cancellation policy for complete details below:

• Free Cancellation: Free cancellations or amendments until 7 days before arrival without charge. 
• Refunds: Full refund if the call to cancel falls within the time limit.

Of course, many facilities are included during your stay to ensure that you enjoy your time for comfort and enjoyment. The following are included:

• High-Speed Internet: High-speed Wi-Fi throughout the property.
• Pool: Unlimited and free use of the on-site pool.
• Spa: Bookings required, contact reception on 035952-2179 to secure your spot!
• Children’s playground and basketball hoop: Unlimited and free use.
• On-Site Restaurant: The Palms Restaurant is open for a buffet breakfast Wed-Sun from 7:30am. Dinner is available from 6pm Tues-Sun.
• In-Room Amenities: Top-quality toiletries, and tea and coffee facilities.

Although we understand that pets are a part of the family, our property is not enabled to accommodate them. For comfort and safety, we encourage you to make arrangements for your four-legged friends while you are with us. Of course, service animals are welcome by prior notification. Should you have further requirements or need recommendations on nearby pet boarding, please do not hesitate to contact us.

Our guest support team is available between 8:30am – 6pm

• Immediate Assistance: Any Issues or specific requests are to be advised to reception in person or by calling +613 5952-2179, press 2
• AH Assistance: Please visit reception for AH contact number
• Resolution: We would wish that issues were resolved at the earliest possible moment so that comfortability is ensured in the staying.

We try to do all types of events/celebrations:

• Event Planning: We will give you a coordinator who can plan your event from beginning to end.
• Customised Packages: Packages are available and can be customised according to your needs.
• Conference Packages: These are available and will be tailored specifically to your needs

Booking your activities is easy:

• Pre-Arrival Booking: Please contact reception in advance to help plan your stay.
• Online booking: Please see our Explore page for activity bookings prior.

The following payment options are accepted.

• Credit/Debit Cards: Visa, MasterCard, and American Express accepted
• Cash paid at reception
• ONLINE PAYMENTS: Secured online payment options when booking.

You can easily contact us by:

• Phone: By calling reception or the reservation team on +613 5952-2179
• Email: – Send an inquiry via our customer service email: [email protected]
• Website: Our online contact form for quick response.

Our goal is always to be inclusive and accessible to all our guests. Some of the features include:

• Smooth access to key areas of the property, such as the pool and restaurant.
• On-site parking with pathways to the nearest available spots to the entry points.
• Wheelchair-accessible pathways across the property.

The restaurant’s working hours start at 7:30 in the morning with A la carte menu. Dinner is available from Tuesday to Sunday from 6:00 PM. We also look after diet requirements and needs for vegan and gluten-free meals, provided the guest requests them in advance.

Bar-b-que facilities outside are also available to our guests.

We are working for comfortable and smooth check-in/check-out:

• Check-in: 2:00 PM, Check-out: 10:00 AM.
• Requests for early check-in/late check-out may be accommodated; however, this will be subject to availability and is chargeable.
• Contactless check-in/check-out implemented as an added measure for convenience and safety.

While we can’t always guarantee, we will do our best to accommodate your request according to availability.

Kindly contact our reservations team if you need to discuss your preferences more.

Yes, we offer laundry facilities as follows:

• Coin-operated laundry facilities are provided. All rooms have access to our amenities block with a self-service laundry containing a washing machine and dryer.
• For your convenience, detergents can be requisitioned from reception.

Yes.

• We have first aid kits with general medicines.
• Pharmacies and local medical centres are a short drive away.
• In case of an emergency, our staff can help arrange transportation to the nearest medical centre.